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What is the primary goal of the introductory phase in patient interaction?

  1. Assess the patient's apparent age

  2. Identify patient’s family history

  3. Establish rapport with the patient

  4. Determine the patient's diagnosis

The correct answer is: Establish rapport with the patient

The primary goal of the introductory phase in patient interaction is to establish rapport with the patient. This phase is crucial as it sets the tone for the rest of the clinical encounter. Establishing rapport helps to create a trusting relationship between the healthcare provider and the patient, which can lead to more effective communication, a better understanding of the patient's concerns, and a greater likelihood of the patient being open and honest during the assessment. When rapport is established, patients are more likely to engage actively in their care, share sensitive information, and adhere to treatment plans. This initial connection is fundamental to gathering accurate information, as patients who feel comfortable are more forthcoming about their symptoms, concerns, and overall health history. In contrast, assessing the patient's apparent age, identifying family history, or determining a diagnosis all require a baseline rapport to elicit effective and detailed responses from the patient. Therefore, these goals are secondary to the foundational objective of creating a trusting and respectful interaction.